When a producer from CBS News contacted me about an interview as a business card expert for an upcoming episode of The CBS Sunday Morning show, I thought it was a hoax. While I’ve been featured in national media before, it’s mostly been print – not national TV!
So the first thing I did was go to the CBS News website and make sure there was a producer by that name on the show. Yep, there was… so I responded.
We talked on a phone, he asked a bunch of questions about business cards – I guess to make sure I was a legitimate expert – and he explained their plans. There was going to be a show completely focused on business topics.
When I found out they wanted to include me – and actually send correspondent Russ Mitchell and a production crew out here to Missouri to film – I didn’t want them to come to my home office.
CBS Sunday Morning Business Card Episode
Instead I suggested we meet at an event where HUNDREDS of people would be exchanging business card, our Chamber of Commerce Quarterly Membership Breakfast! It was quite a trip, having 4 people follow me around at a networking event – one who looked famous (Russ Mitchell), plus a cameraman, a man with a huge microphone, and the producer. They filmed business card exchanges with several of my friends – the ones who were willing to be on camera!
AFTER the event, we went to another room for a one-on-one interview. It took nearly an hour for them to stage the room just right (plants, sound, lighting.) I’d brought a bunch of business card samples – cards that I thought were especially unusual or done well (or not). We spoke for nearly 2 hours.
Periodically we’d stop so that they could adjust the sound, or get a close up of a card, or me holding a card, or Russ holding a card.
In total, they spent 6 hours with me.
The episode originally aired in March 2011 and aired again in June. And here it is – out of that 6 hours, I got about 15 seconds of airtime!
(Sorry, there’s an ad at the beginning of the video – nothing I can do about that.) My segment starts at :39 – and that closeup of the business card collection? Those are my cards. (See Hillary Rodham Clinton’s card? And the card that was so carefully cropped at the left is for a prostitute.)
It’s that special time of year again. Odds are that very soon you’ll be mingling with people you barely know (or know all-too-well) at some sort of holiday get-together. Whether you’re attending out of courtesy, tradition, or business desperation (it’s been a tough year for many) doesn’t matter. What DOES matter is that you understand how holiday networking differs from the networking you’ll be doing in January.
Holiday networking is less aggressive, slower-paced and more subtle. Think “market research” instead of “close the deal” and you’ll have the right mindset. Yes, making connections that lead to sales is still a primary reason for attending social functions, but around the holidays it’s less obvious. The social “dance” is longer.
So when preparing for your holiday party “performance,” practice the role of Santa instead of Scrooge, and you’ll do just fine.
How would Santa act at that lavish bash in your office building next week?
First, remember that Santa is friendly and approachable to EVERYONE. He’s not a snob or someone who’s solely focused on influential, powerful people. You’d do well to adopt that attitude yourself. You’ll enjoy yourself more, feel less stressed, and who knows? You may meet someone with unexpected influence or connections.
If you’re one of the many people who’d rather have teeth pulled than talk to strangers, rehearse a few “safe” opening lines. “So how do you know (the host/hostess)?” or “Don’t I know you from somewhere?” are non-threatening ways to begin a conversation, with the added benefit of allowing you to look for connections. And “How has your day been?” is much more likely to initiate small-talk than the usual “How are you?” (“Fine, thanks.”) exchange.
Second, Santa is a great listener who’s really focused on other people’s wants and needs and not his own. He invites confidences and listens more than he speaks. Can you imagine Santa thrusting his business card on someone he’s barely met? (I DO have one of his cards, by the way. See it here.)
So ask a lot of “who, what, where, when and why” questions. Try to spend the first five minutes of any conversation talking about the other person. You already know about yourself; you want to gather information and make friends with others. Besides, it’s very flattering. Someone who’s interested in others is invariably seen as someone worth knowing. (So tuck a few business cards in your pocket beforehand!)
Finally, Santa is welcome and appreciated at any gathering because he brings gifts. No, you don’t need to carry in a large red bag filled with personalized company pens or magnets. But before the party, think about who you’re likely to meet and what you can offer them.
Have you read a great book? Do you know what’s being built across the street? Did you discover a helpful new product or service? Then don’t be a Scrooge! Spread the news. Offer the information.
Better yet, do you have a personal connection to someone party attendees would like to meet? Then be prepared to offer their name and/or business card.
And when talk does turn to business, keep it light and keep it brief. If you have helpful ideas to pass on, or discover a connection you’d like to strengthen, ask for a business card and permission to call at work. Then steer the conversation back to more fun, personal topics. (Just remember to follow up afterwards!)
With preparation, you can enjoy meeting new people and reconnecting with old colleagues in mutually profitable ways. And you might just become as popular as Ol’ Saint Nick.
Have you taken a long, objective look at your business cards lately?
Ask yourself:
- What are your business cards telling your customers and prospects about you?
- Do they convey the image you want?
- Are they accurate and up-to-date?
- Do they provide complete information?
- Do they make people want to do business with you?
If not, can you AFFORD to keep using them? Think about what your current card is costing you, in terms of lost sales and missed opportunities.
Can you afford to delay replacing them?
If you haven’t updated your cards in the last year, if you’re using generic “printer’s special” cards, or, heaven forbid, if you’re using pre-perforated cards, it’s time to take a fresh look at your best promotional tool.
First things first. Look at the OBVIOUS information on your card.
ACCURACY: Is the information on your card up-to-date? If you’ve added a website or new location, changed phone numbers, or been promoted to a new position, redo your cards to reflect the changes. Passing out cards with crossed-out phone numbers is a sure way to lose credibility with customers. So, too, is using a photograph so “retouched” that your mom wouldn’t recognize you.
QUANTITY: Does your card have enough information? Mere contact details are no longer enough. Describe what your business does and who it does it for, if it’s not evident from the name. Give people a reason to do business with you. Are you exceptionally skilled (awards, certifications, experience)? Easier to locate? Open longer hours? Do you offer free delivery, free training, or free estimates? (Design hint: Don’t drop the font size and cram all that information on the front. Use the BACK of your card or a folding business card.)
Now look at the SUBTLE messages your card is sending. Remember that your business card is YOU, and you may only have a few seconds to catch and keep someone’s attention with it.
STYLE: Is your business card classy? A card in an appropriate, tasteful color, with a nice texture and an attractive logo or photo is much more likely to be kept than a “plain vanilla” card. It shows that you’re different from your competition … that you believe in yourself enough to invest in your business … that you’re willing to put forth some extra effort. There are simple ways to add a distinctive touch. For example, rather than a photo of your head, add a photo of you doing whatever you do … driving your sparkling-clean taxi, repairing that blankety-blank computer, or selling that dream home.
USEFULNESS: Is your business card useful? Almost ANY business can add something relevant to their business or industry which prospective customers will find useful. A tire salesman can add a mark that indicates the minimum safe tread depth. A Realtor can add a mortgage calculator, or addresses of carpet cleaners, home improvement specialists, or siding installers. (Of course, a savvy realtor will ask those business owners to distribute HIS cards, in return.)
UNIQUENESS: Is your business card different from your competitors? In other words, how are YOU different from your competitors? If you’re the only dog groomer in town who’ll come pick up Fifi and return her looking adorable and smelling clean, say so! But don’t assume people will read your card to find that out. Show them a picture or a clever cartoon. Use color or an unusual (but legible) font. Turn your card into a coupon redeemable for a “Free collar of your choice!” when 10 boxes have been stamped on the back.
In short — if your business is worth promoting, it’s worth promoting right. Don’t ruin a good impression with a bad business card.
Are you saddled with a “ho-hum” business card, one that’s about as exciting as watching paint dry?
Never fear. You can give ordinary cards a little “pizzazz” without spending a cent. Given the fact that people expect someone who’s serious about their business to have a card, you can’t afford to let this versatile and portable marketing tool languish in the depths of your desk drawers.
Here are three free ways to make an ordinary card seem extraordinary.
1. Use both hands to give someone your card
Next time you want to give someone your business card, make it a presentation. Turn the card face up with the text facing the receiver, and then slowly, carefully, give them the card. You want to convey the impression that your card contains such valuable information that you wouldn’t give it to just anyone. Treat it as if it was a precious commodity, and the person receiving it will definitely notice.
2. Punch a hole in your card.
Use a standard hole punch and “snap!” put a hole somewhere on your card. Odds are you’ll be asked about it! That gives you a great opening to give more information about your product or service.
A window washer might say: “That hole lets you see through the card very easily, doesn’t it? You’ll see just as well through your windows, too!”
If you run a dating service, the hole could represent the emptiness people feel without someone to love.
If you sell insurance, the hole could illustrate the gap in coverage your company can certainly fill.
If you sell weight loss products, the hole might represent the “empty stomach” feeling you get on traditional diets.
Get the idea? You can even spend $5 or so and buy a themed punch, say in the shape of a house or a heart.
3. Write on your card.
Anything you do to personalize your card increases its value and makes it more likely to be kept. You can merely sign your name, or go further and write down the name of the product you recommend. You can write “10% discount” on the card, initial it, and tell the receiver to bring it into your store. You can even write private information on your card, such as your home phone number, which really makes the receiver feel special.
Another way to add value to your card (and to other people’s cards, too) isn’t free but offers great returns on a one-time investment. And that’s the purchase of a classy or unique business card holder or case.
Try to find one with two sections so you can separate cards you give and cards you get. Buy two separate cases if you can afford it. And make a point of using them! You can really impress a prospective customer by taking time to really look at his or her card before carefully tucking it away into a sturdy case. The care with which you treat that card subconsciously equates to the care with which you’ll treat their business.
Remember, creating a card that people keep is only partly about the card — it’s about you, too. If you’re creative and helpful when presenting your card, you’ll likely be perceived as someone who’s creative and helpful in business dealings too. And who would toss the card of a valuable contact like that?
Ever picked up a copy of one of those “Best of Business Card Design” books? The ones filled with glossy photos of business cards made of “special materials” using “innovative printing techniques”? While I admit it can be fun – and occasionally instructive – to peruse these award-winning business card designs, I think these books often confuse more business owners than they help.
How?
By fostering the notion that a business card has to be radically different, trendy and expensive to be effective.
It’s time to get real!
“Cool” doesn’t sell your product. “Trendy” doesn’t pay the bills. And “Wow, what a great card!” is flattering, but hardly an income guarantee. Ever seen one of those expensive Super Bowl TV ads, where afterwards you can remember the commercial but haven’t the foggiest idea what product it was promoting?
Same principle. A business card can be a masterpiece of graphic design and do you absolutely no good as far as convincing someone you just met to give you a call, visit your website or drop by your store.
The truth is that a fairly ordinary business card can be an extraordinary marketing tool, if used wisely.
Now don’t get me wrong – I am not advocating the use of a generic, black-text-on-white-stock, flimsy card ordered from the local quick printer, or an attractive but ad-supported “free” business card ordered online. And splurging on a custom designed business card is definitely appropriate in certain industries and certain business situations.
What I’m saying is that an attractive, legible, customer-focused business card is good enough for most people in most circumstances. Even if it’s designed on a website that offers business card templates which can be used by an unlimited number of other business owners. Even if the graphics or clipart aren’t original.
Frankly, it’s more important to get a decent card circulating than it is to let customers slip by while you’re endlessly tweaking the “perfect” business card.
So what is “good enough”?
Your business card should be attractive. It should look professional, be of standard size and weight, use color well, catch the eye, and be different enough from your competitors to make your card stand out but not so different that you seem out of touch.
Your business card should be legible. No tiny text. No crazy mish-mash of fonts. No crossed-out phone numbers or dingy food stains. Each word should be there for a reason, carefully chosen to given recipients a reason to remember you and encourage them to use your product or service.
This means that business cards should also be customer-focused. Though a business card contains your company name and contact information, its purpose is less about you than it is about showing your prospective customer that you understand their needs and that your company can meet them.
A business card design that is “good enough” may look little different than those used by others in similar professions. But if it goes beyond the typical business card to include information that reassures or informs prospects (such as testimonials, store hours, special services or solutions to common problems), it will certainly out-perform a fancier but less customer-centered card.
And let’s also “get real” about what a business card is, and what it can do. Yes, it’s a powerful marketing weapon. But c’mon, it’s a 2.5” by 3.25” bit of paper. No piece of paper, no matter how innovative or elegant, can override a prospects’ instinctive distaste of a salesperson who’s arrogant, uncaring, or completely clueless. You may find that people love your card and that you just can’t seem to keep enough of them in your wallet – but if you never hear from the people you give them to, there’s something wrong.
After all, there are plenty of superstar performers using bland, impersonal company-generated business cards with outstanding results.
In the hands of a personable and articulate company representative who really listens to what a prospective client wants, a “good enough” business card will outperform a graphic designer’s dream card every time.


Business cards are COOL. At least they can be! My name is Diana Ratliff, and you might consider me a “business card evangelist.” I’m not a printer or graphic designer. (I’m actually a